Terms and conditions
These terms and conditions are valid since 26.5.2023
Delivery to Finland is usually 1-3 business days.
Delivery to Baltic countries (Estonia, Latvia, Lithuania) is usually 2-4 business days.
Tampellan Esplanadi 11
Store sells its products to the private persons. We reserve all rights to change the prices and shipping costs.
Products are ordered from the online store by adding them to the shopping cart and paying the products through the online payment service. All customer information is handled with trust. Information asked during the order will not be used for any purpose other than shipping and possible problems related to your order unless stated otherwise. In order to be allowed to order from the online store you are required to agree and be familiar with the current terms and conditions.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Business ID 2122839-7
Order and payment confirmation
After receiving your order, we immediately send confirmation message via email where the information of your order can be seen. Always make sure that every bit of information is represented correctly. Immediately contact our customer service via email, if a problem of any sort appears. Save your confirmation message just in case for issue solving. Let us know your order number (and possible customer number) when contacting us. Make sure that the package contents are exactly the same as the confirmation message's.
Tampellan Esplanadi 11
Shipping options and costs
Shipping cost include all postal and packaging costs. In the shipping cart we present an estimation of the shipping costs for the primary shipping option. Exact shipping costs can be seen after choosing payment and shipping options. Shipping options that could be chosen depend on the products and total weight. Once you have reached the online payment service, you are able to choose the best shipping option for you which are presented with their exact costs.
Our usual shipping time to Finland depend on the order and the chosen shipping option. Exceptions to the Shipping times are informed clearly. We will inform about any delays that occur after placing an order.
We are not responsible for force majeure that cause delays or indirect losses that are caused because of the delays. Online shop will inform on the website if the shipping times are unusual.
Right of withdrawal
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Unclaimed package is not the same thing as withdrawal or cancellation. Unclaimed package, which is sent back to the Kuutiostore by the shipping company, we charge shipping fees but the minimum charge is 10€.
If the product is missing or damaged during the shipping or does not match your order, you have to notify about it within 14 days in writing to the address indicated in the Withdrawal right and terms section. If the package is clearly damaged during the shipping, you have to immediately make a complaint to the carrier of your shipment.